Refund policy

  1. Within 30 Days: Refund requests must be made within 30 days from the date of purchase or delivery, whichever is later.

  2. Original Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.

  3. Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required for all refund requests.

Items Not Eligible for Refunds:

  1. Final Sale Items: Items marked as final sale are not eligible for refunds unless they are damaged or defective upon receipt.

  2. Personalized or Customized Items: Unfortunately, we cannot accept returns or offer refunds for personalized or customized items unless they are faulty.

How to Initiate a Refund:

To request a refund, please follow these steps:

  1. Contact our Customer Support Team via email at belgadoco@gmail.com within the 30-day refund period.

  2. Provide your order number, the name of the item(s) you wish to return, and the reason for the return.

  3. Our Customer Support Team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number if applicable.

  4. Pack the item(s) securely in the original packaging, including all accessories and documentation that were shipped with the product.

  5. Ship the item(s) back to us using a trackable shipping method. Please ensure that the RMA number is clearly marked on the outside of the package.

Refund Process:

Once we receive your returned item(s) and verify that they meet our refund criteria, we will process your refund promptly. Refunds will be issued to the original form of payment used for the purchase.

Refund Exceptions:

  1. Shipping Charges: Original shipping charges are non-refundable unless the return is a result of our error (e.g., incorrect item shipped, defective product).

  2. Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a mistake on our part.

Contact Us:

If you have any questions or concerns regarding our refund policy, please feel free to contact us at belgadoco@gmail.com Our Customer Support Team is available to assist you Monday through Friday, from 9:00 AM to 5:00 PM (EST).

Policy Last Updated: [12/09/2025]

Belgado reserves the right to modify this refund policy at any time without prior notice. Any changes to the policy will be posted on our website